It’s a very simple premise: leverage technology and innovative thinking to facilitate a more frequent (and richer) exchange of gratitude and appreciation between customers and the frontline workers that serve them. By creating frictionless ways to acknowledge hourly employees – we can lift people to greater job satisfaction and more broadly a sense of purpose in life (all the while building deeper customer loyalty and greater long-term value). Do “right” by your customer facing employees and you will do right by your business.
My summer session Shark Tank Class at UT Austin concluded with another fabulous series of pitches from aspiring entrepreneurs. Kudos to FreshGrab, Freshly Picked and the other teams who competed. The ideas were well thought out, pitch decks professionally constructed and the scoring of their respective presentation’s thoroughness and execution was (as always) relatively straight…
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You can’t buy loyalty. In fact, compensation is at (or near) the bottom of determining factors that drive job satisfaction for frontline workers (including retail customer facing employees). On the other hand – feeling appreciated and having their efforts “recognized” (as well as feeling a part of a team) is the #1 determinate in retaining…
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After a 6-year hiatus I’m happy to be back to the regular blog. I am hoping you will join (or re-join) me for a regular exchange on tech, life, health, pressing matters of the day and even an occasional political thought, idea or rant. Over the past 4 years I have been working on “GrataPro”…
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Gratitude is an often-overlooked factor in driving employee job satisfaction. …
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Praise is another important factor in driving employee job satisfaction….
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Recognition is a key factor in driving employee job satisfaction. …
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